Details - Sales and Customer Service Consultant

Sales and Customer Service Consultant

Apply now Job no: 495211
Work type: Full time
Location: Brisbane - CBD & Inner Suburbs
Categories: Administration & Data Entry, Administration & Data Entry

About Vita Group

Vita Group is an ASX listed company that strives to enhance people’s way of life across a range of brands, including Telstra, Sprout Accessories & Artisan Aesthetic Clinics.

Our point of difference lies in our ability to understand the needs of our customers and clients by taking the time to understand how we best create value for them and by doing so, provide holistic solutions that fulfil their needs and solve their challenges.

Role

Working as part of the centralised customer service and administration team for our Telstra Business ICT division, you will provision ICT services and provide customer support for our business customers.

This particular role is supporting our Vita Enterprise Solutions customer service Team. 

Responsibilities

  • Input customer data and track information
  • Facilitate service Connections within Telstra systems
  • Process sales paperwork
  • Account invoicing
  • Track, monitor and resolve order changes
  • Answer inbound calls and customer inquiries
  • Liaise with internal teams and external stakeholders
  • Provide an exceptional customer experience
  • Adhere to KPIs and systems compliance

About You

  • Telstra Mobiles Experience in Provisioning, Case Management or Telstra Back of House Teams would be highly regarded
  • Ability to manage your time and prioritise issues in a high-volume fast-paced role
  • Professional written and verbal communication skills
  • Analytical, accurate, detailed and can work at pace
  • Desire to get involved in team activities and be part of a great team
  • Previous experience using Telstra systems will be highly regarded (Helpdesk, MNC and Order Express)

Benefits

  • Discounts on products from our strategic partners
  • Salary packaging
  • Education allowance
  • Child Care allowance
  • A paid day off on your birthday
  • A paid day off to volunteer

Apply today or view our careers page at https://careers.vitagroup.com.au/en/listing/ to learn further about our business and dynamic culture.

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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