Details - Service Account Manager

Service Account Manager

Apply now Job no: 493970
Work type: Salary
Location: Brisbane - CBD & Inner Suburbs
Categories: Sales, Operations & Support

About Vita Group

Vita Group is an ASX listed company that strives to enhance people’s way of life across a range of brands, including Telstra, SQDAthletica, Sprout Accessories & Artisan Aesthetic Clinics.

Our point of difference lies in our ability to understand the needs of our customers and clients by taking the time to understand how we best create value for them and by doing so, provide holistic solutions that fulfil their needs and solve their challenges.

The Role

Growing sound business relationships with an allocated portfolio, the Service Account Manager will provide a rich customer experience, both face-to-face and via telephone, being a direct point of contact into Telstra for business customers. The Service Account Manager will capture and resolve service requests, manage incidents, understand key business

You will be a natural problem solver who places a strong emphasis on service delivery, issue resolution and operational account management. Most importantly, you are passionate about first identifying and then solving business problems for your customers to generate measurable commercial outcomes for all parties.

Key Attributes:

  • Passionate about identifying and solving business problems
  • Possess strong service and support capabilities
  • Easily builds rapport with customers, colleagues & stakeholders
  • Professional and engaging communication skills
  • Executes on promises – very trustworthy
  • Current valid driver’s licence

Ideal Qualifications:

  • Telstra systems and sales accreditation is highly desirable
  • IT Industry experience and qualifications are desirable but not required

Responsibilities

  • Build positive B2B relationships with a dedicated portfolio of Business customers through regular telephone and email-based communication
  • Manage face to face interactions with business customers via the Telstra Business Technology Centres
  • Manage service requests in a timely manner to meet customer expectations and grow incremental revenues
  • Solve underlying service issues and problems through direct action and management, or through collaboration of service and support teams
  • Maintain excellent knowledge of Telstra systems and processes, as well as core telecommunications technologies, products and services
  • Utilise service teams and technical resources to solve issues and assist customers

Benefits We Offer

  • Discounts on products from our strategic partners
  • Salary packaging
  • Education allowance
  • Child Care allowance
  • A paid day off on your birthday
  • A paid day off to volunteer

Apply today or view our careers page at http://www.vitagroup.com.au/content/careers to learn further about our business and dynamic culture.

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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