Details - Mid-Market Account Manager

Mid-Market Account Manager

Apply now Job no: 493741
Work type: Salary
Location: Brisbane - CBD & Inner Suburbs
Categories: Sales

The Role

Leading the relationships with an allocated portfolio, the Mid-Market Account Manager will provide a rich customer experience, both face-to-face and via telephone through our Account Management program, being a direct point of contact into Telstra business customers. The Mid-Market Account Manager is able to identify business challenges and opportunities that can be solved through technology and open, positive conversations with business owners.

You will be a customer-centric ICT professional from an account management or business development background. Most importantly, you are passionate about first identifying and then solving business problems for your customers to generate measurable commercial outcomes for all parties.

Key Attributes:

  • Passionate about identifying and solving business problems
  • Possess strong service and support capabilities
  • Easily builds rapport with customers, colleagues & stakeholders
  • Professional and engaging communication skills
  • Executes on promises – very trustworthy
  • Current valid driver’s licence

Ideal Qualifications:

  • Telstra systems and sales accreditation is highly desirable
  • IT Industry experience and qualifications are desirable but not required


  • Build positive B2B relationships with a dedicated portfolio of Business customers through regular telephone and email-based communication
  • Manage face to face interactions with business customers via the Telstra Business Centres
  • Appropriately generate consulting opportunities for themselves through face to face and telephone interaction
  • Build knowledge and understanding of each business customer within the portfolio in-order to build a greater 360-degree view of the customer and business priorities
  • Maintain excellent knowledge of Telstra systems and processes, as well as core telecommunications technologies, products and services
  • Utilise service teams and technical resources to solve issues and assist customers

Benefits We Offer

  • Discounts on products from our strategic partners
  • Salary packaging
  • Education allowance
  • Child Care allowance
  • A paid day off on your birthday
  • A paid day off to volunteer

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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Telstra Business