Details - IT Support Engineer

IT Support Engineer

Apply now Job no: 493422
Work type: Salary
Location: Brisbane - CBD & Inner Suburbs
Categories: Information Technology

About Vita Group

Vita Group is an ASX listed company that strives to enhance people’s way of life across a range of brands, including Telstra, SQDAthletica, Sprout Accessories & Artisan Aesthetic Clinics.

Our point of difference lies in our ability to understand the needs of our customers and clients by taking the time to understand how we best create value for them and by doing so, provide holistic solutions that fulfil their needs and solve their challenges.

Role

As an IT Support Engineer you will be responsible for providing IT support for all end users and the technology located in all Vita locations. This position will involve onsite and remote desktop & network support. You will be required to co-ordinate activity from 3rd party support vendors and may assist in varied roles in the delivery of IT projects.

Responsibilities

  • Level 1 and 2 IT support for 3500+ computers and various network technology at Vita’s locations
  • Support of standard applications in the endpoint environment
  • Provision of new and re-issue existing desktops, notebooks and related IT equipment
  • On-site store visits as required to support Vita footprint activities
  • Co-ordinate internally and liaise with Vendors for hardware equipment repairs (desktop, laptop, mobility devices, printers, TV’s etc) 
  • Assist stores with day-to-day operational procedures and systems maintenance
  • Ensure that all requests and their subsequent resolutions are recorded in the Vita Group ticket tracking system
  • AD Account, security group and Mailbox adds/moves/changes
  • Administration related to Office 365 users of functionality
  • Support IT asset tracking and management within the ERP
  • Delivering a high level of communication and customer service to customers and key stakeholders
  • Support testing new versions of software, eg. POS, Office Suites, Adobe

Your Attributes

  • Demonstrated experience in a level 2 IT support role
  • Advanced experience with MS Office 365, Microsoft desktop operating systems, desktop hardware
  • Intermediate experience with the following:
    • SaaS systems (Office 365, Salesforce)
    • LAN, WAN, internet, VPN, wireless and related network technologies
  • Experience supporting high IT ticket volume
  • Prior knowledge of the following would be highly desirable
    • POS systems and the retail industry highly desirable
    • Mac software including MAC OS-X, Office for Mac and Mac hardware
  • Experience troubleshooting routers, switches, cabling, desktops, printers and other hardware
  • Remote desktop control software and Citrix highly desirable

Benefits

  • Discounts from our strategic partners
  • Salary packaging
  • Education allowance
  • Child Care allowance
  • A paid day off on your birthday
  • A paid day off to volunteer

Apply today or visit http://careers.vitagroup.com.au/current-opportunities to learn more about working with Vita. 

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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