Sales & Customer Service Consultant
Job no: 493001
Work type: Full time
Location: Brisbane - CBD & Inner Suburbs
Categories: Administration & Data Entry, Administration & Data Entry, Contact Centre - Customer Service
About Vita Group
You may not have heard of us, but it's likely that you've come across us in action. We are an ASX listed company. We help Australians connect to a brilliant future through our Telstra stores and Business Technology Centres. We bring innovative lifestyle offerings to market through our start-ups, and we guide Australia's small & medium businesses, government departments and industry leaders to take control of the latest technologies that will enable them to thrive.
Our people and our company culture value proactiveness. We are performance, achievement, and team oriented so there will never be a day where you aren't learning, growing, and developing.
Working as part of the centralised Sales & Customer Service team for our Telstra Business ICT division, you will deliver a high level of customer service through facilitation of Service Requests and provide customer support and after sales support for our business customers.
- Answer and resolve incoming calls and customer enquiries
- Input customer data and track information
- Process sales paperwork
- Track, monitor and resolve order changes
- Liaise with internal teams and external stakeholders
- Provide an exceptional customer experience
- Adhere to KPIs and systems compliance
- Excellent customer service and customer relationship skill
- Ability to manage your time and prioritise issues in a high-volume fast-paced role
- Profession written and verbal communication skills
- Analytical, accurate, detailed and can work at pace
- Desire to get involved in team activities and be part of a great team
- Tertiary study highly regarded
- Discounts on products from our strategic partners
- Salary packaging
- Education allowance
- Child Care allowance
- A paid day off on your birthday
- A paid day off to volunteer
Apply today or view our careers page at http://www.vitagroup.com.au/current-opportunities to learn further about our business and dynamic culture.
Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time
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